Senior Technical Support Engineer (hybrid)

Stryker

Fort Wayne, Indiana, US
Hybrid
Customer technical support experience
Ability to travel 10%
Knowledge of sql scripting
You will document and manage customer issues, delivering excellent customer service and managing customer expectations

Job Summary

  • You will document and manage customer issues, delivering excellent customer service and managing customer expectations.
  • This role is onsite in Fort Wayne, Indiana a minimum of three days a week.
  • You will collaborate within the company, escalating issues and engaging others to solve hard problems.

Matching Summary

You will document and manage customer issues, delivering excellent customer service and managing customer expectations.

Skills & Requirements

Must-have

  • Customer technical support experience
  • Ability to travel 10%
  • Knowledge of SQL scripting

Nice-to-have

  • Familiarity with Linux troubleshooting
  • Understanding of authentication protocols
  • Experience with Server Virtualization Hypervisors

Key Requirements

  • BA in Computer Science or related field
  • Minimum 2 years experience in customer support
  • 6+ years relevant work experience in lieu of degree

Work Rights

Not specified

Tailored Resume

Cover Letter