Technical Service Engineer -- Night Support

Dematic

Unknown
Base: $65,000 - $140,000; bonus/equity: not specif...
Fully remote
Rotating 12-hour night shifts
Software troubleshooting and support
Experience with oracle / ms sql databases
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team

Job Summary

  • Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team.
  • The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off.
  • The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting with final compensation determined by various factors.

Matching Summary

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team.

Salary

Base: $65,000 - $140,000; Bonus/Equity: Not specified; Benefits: Competitive Compensation and Benefits

Skills & Requirements

Must-have

  • Rotating 12-hour night shifts
  • Software troubleshooting and support
  • Experience with Oracle / MS SQL databases
  • Knowledge of Java, C, C#, or Python
  • Windows operating systems experience
  • Customer service experience

Nice-to-have

  • Material handling experience
  • Collaborate with development team
  • Conduct customer training sessions
  • Travel up to 5% for support
  • Participate in on-call rotation

Key Requirements

  • Bachelor's Degree in Computer Science or related field
  • Proven experience in software support
  • Strong problem solving skills
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter