Observability Architect | Usa Est| Remote

Grafana Labs

Remote, USA
Base: $182,000 - $217,000; bonus/equity: rsus; ben...
Remote
Technical ownership of customer success
Architecting observability solutions
Customer relationship management
Serve as the primary technical point of contact for a portfolio of Grafana customers

Job Summary

  • Serve as the primary technical point of contact for a portfolio of Grafana customers.
  • Design the observability maturity journey of customers and assist them on that path.
  • Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.

Matching Summary

Serve as the primary technical point of contact for a portfolio of Grafana customers.

Salary

Base: $182,000 - $217,000; Bonus/Equity: RSUs; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical ownership of customer success
  • Architecting observability solutions
  • Customer relationship management
  • Technical roadmaps and strategy
  • Internal product feedback advocacy

Nice-to-have

  • Deep technical expertise
  • Strategic leadership
  • Systems thinking
  • Customer impact focus
  • Open-source legacy passion

Key Requirements

  • Located in an EST Timezone
  • Bachelor’s degree or equivalent experience
  • 5+ years technical support/TAM/consulting experience
  • Kubernetes deployment and operation experience
  • Ability to travel up to 25%

Work Rights

Not specified

Tailored Resume

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