Director, Customer Experience, Global Business Services (gbs)

AstraZeneca

Hybrid (3 days in-office minimum with flexibility)
Extensive experience in gbs ecosystems
Hands-on experience with enterprise cx platforms
Proven track record of strategic cx implementations
AstraZeneca is seeking a Director of Customer Experience for its Global Business Services division. The role involves shaping and driving the customer experience strategy, enhancing customer perception, and developing actionable plans based on customer insights

Job Summary

  • The Director, Customer Experience is a strategic role that shapes the CX agenda across GBS.
  • This position enhances customer perception and contributes to new business opportunities.
  • AstraZeneca promotes a collaborative environment that encourages innovative thinking and ethical practices.

Matching Summary

Match Score: 85

AstraZeneca is seeking a Director of Customer Experience for its Global Business Services division. The role involves shaping and driving the customer experience strategy, enhancing customer perception, and developing actionable plans based on customer insights.

Skills & Requirements

Must-have

  • Extensive experience in GBS ecosystems
  • Hands-on experience with enterprise CX platforms
  • Proven track record of strategic CX implementations

Nice-to-have

  • Ability to influence senior leaders
  • Strong written and verbal communication skills
  • Experience in customer journey mapping

Key Requirements

  • 5 – 10 years of experience in similar roles
  • Experience leading enterprise-wide CX implementations
  • Ability to drive change without direct authority

Work Rights

Not specified

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