Engineer / Senior Engineer – Service

KONE Bulgaria

Bulgaria
Not specified (potentially hybrid or onsite based on the nature of service roles)
Customer relationship management skills
Equipment safety and performance accountability
Safe working practices execution
KONE Bulgaria is seeking a Senior Engineer/Engineer for Service, responsible for customer relationship management, service operations, and maintaining safety standards in the elevator and escalator industry. The role emphasizes proactive communication, quality service, and effective workload management while offering opportunities for career advancement and a collaborative work environment

Job Summary

  • The role is responsible for ensuring customer satisfaction through quality service and precise on-site communication regarding callout ETAs and job completion.
  • Employees must maintain excellent relationships with customers and end-users while adhering to strict safety protocols and managing site risks effectively.
  • KONE offers comprehensive learning programs, career progression opportunities, and a collaborative culture focused on creating the best people flow experience globally.

Matching Summary

Match Score: 85

KONE Bulgaria is seeking a Senior Engineer/Engineer for Service, responsible for customer relationship management, service operations, and maintaining safety standards in the elevator and escalator industry. The role emphasizes proactive communication, quality service, and effective workload management while offering opportunities for career advancement and a collaborative work environment.

Skills & Requirements

Must-have

  • Customer relationship management skills
  • Equipment safety and performance accountability
  • Safe working practices execution
  • Maintenance instruction adherence
  • Time sheet submission accuracy
  • Spare parts inventory management

Nice-to-have

  • Ambassador attitude towards customers
  • Proactive communication with end-users
  • Sales lead identification capability
  • Training and coaching willingness
  • Collaborative team environment fit

Key Requirements

  • Familiarity with lift and associated technology
  • Attendance at proposed training sessions
  • Ability to plan workload in conjunction with supervisor

Work Rights

Not specified

Tailored Resume

Cover Letter