Customer Account Specialist Ii, Customer Assistance
TD
Markham, Ontario, Canada
Base: $47,200 - $66,600 cad; bonus/equity: not spe...
Hybrid
Inbound and outbound customer calls
Knowledge of td banking products
Problem resolution at first contact
You’ll support customers through inbound and outbound calls, delivering legendary customer service by providing tailored advice to meet their unique banking needs
Job Summary
You’ll support customers through inbound and outbound calls, delivering legendary customer service by providing tailored advice to meet their unique banking needs.
After completing in-person training, you will work primarily offsite with occasional in-person team events, spending about 95% of your time at a secure, private workspace.
TD offers a comprehensive Total Rewards package including base salary, variable compensation, health benefits, savings programs, paid time off, and career development opportunities.
Matching Summary
You’ll support customers through inbound and outbound calls, delivering legendary customer service by providing tailored advice to meet their unique banking needs.
Salary
Base: $47,200 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Health, savings, retirement, paid time off, banking discounts
Skills & Requirements
Must-have
Inbound and outbound customer calls
Knowledge of TD banking products
Problem resolution at first contact
Multitasking with multiple computer systems
Flexible business hours including Saturdays
Hybrid work environment
Nice-to-have
Empathy and positive attitude
Ability to work independently and in teams
Continuous learning and development
Experience with collections or credit
Digital literacy with devices
Key Requirements
High School Diploma or equivalent
Previous collection, credit, call center or banking experience is an asset
Exceptional listening and judgment skills
Ability to navigate multiple computer applications
Availability for mandatory 6-week onsite training
Flexibility to work rotational shifts and Saturdays