Operations Solutions And Service Management, Principal

AIA Group

Hong Kong, HK
Onsite
6-8 years relevant experience
3 years supervisory level experience
Vendor performance management
AIA Group is seeking a Principal for Operations Solutions and Service Management in Hong Kong. This role emphasizes leadership in operational efficiency, compliance, and service management within the Life business sector

Job Summary

  • Lead operations to support Life business with a focus on delivering high-quality services and ensuring compliance with legislation obligations.
  • Manage service providers to ensure that all tasks are completed in accordance with regulatory requirements and internal benchmarks.
  • Implement process improvements to optimize team workflow and enhance overall efficiency while assessing outsourcing service performance.

Matching Summary

Match Score: 85

AIA Group is seeking a Principal for Operations Solutions and Service Management in Hong Kong. This role emphasizes leadership in operational efficiency, compliance, and service management within the Life business sector.

Skills & Requirements

Must-have

  • 6-8 years relevant experience
  • 3 years supervisory level experience
  • Vendor performance management
  • Regulatory compliance oversight
  • Process improvement implementation

Nice-to-have

  • Strong written and speaking English
  • Strong written and speaking Chinese
  • Budget exercise and financial accuracy
  • System enhancement collaboration
  • Customer satisfaction focus

Key Requirements

  • University graduate degree
  • 6-8 years relevant experience
  • 3 years in supervisory level
  • Relevant license for regulated activities
  • Effective English and Chinese communication skills

Work Rights

Not specified

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