Signature Customer Success Account Manager - Janesville, Wi

UPS

Janesville, Wisconsin, United States
Not specified (assumed to be hybrid based on industry standards).
Manage high volume of smaller customers
Drive customer satisfaction and retention at scale
Identify low-touch upsell opportunities
UPS is seeking a Signature Customer Success Account Manager for their Janesville, Wisconsin location. The role involves managing a portfolio of smaller accounts, focusing on customer satisfaction and retention while leveraging data and reporting to enhance customer experience

Job Summary

  • This position will support a territory including Janesville, WI and Beloit, WI.
  • The role focuses on driving customer satisfaction and retention at scale by leveraging dashboards and reporting.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

Match Score: 85

UPS is seeking a Signature Customer Success Account Manager for their Janesville, Wisconsin location. The role involves managing a portfolio of smaller accounts, focusing on customer satisfaction and retention while leveraging data and reporting to enhance customer experience.

Skills & Requirements

Must-have

  • Manage high volume of smaller customers
  • Drive customer satisfaction and retention at scale
  • Identify low-touch upsell opportunities

Nice-to-have

  • Strong organizational skills for multiple engagements
  • Data-driven mindset for performance analysis
  • Excellent written communication skills

Key Requirements

  • 0–4 years in customer success or support roles
  • SMB account management experience
  • Must be a U.S. Citizen or National or authorized to work in the U.S.

Work Rights

Must have US citizenship, PR, or work authorization

Tailored Resume

Cover Letter