Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Base: $95,000 - $142,600 usd (ga); $90,300 - $160,...
Fully remote
3+ years customer-facing services role
2+ years talent acquisition or hr experience
1+ years ai/ml product experience
This role serves as a specialized overlay within the Customer Success Center of Excellence to drive deep, measurable adoption of AI-powered Talent Acquisition workflows

Job Summary

  • This role serves as a specialized overlay within the Customer Success Center of Excellence to drive deep, measurable adoption of AI-powered Talent Acquisition workflows.
  • The position requires collaborating with the Workday account team to influence retention, advocacy, and expansion while accelerating customer maturity against defined success milestones.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in the office or in the field with customers.

Matching Summary

This role serves as a specialized overlay within the Customer Success Center of Excellence to drive deep, measurable adoption of AI-powered Talent Acquisition workflows.

Salary

Base: $95,000 - $142,600 USD (GA); $90,300 - $160,400 USD (Other US); Bonus/Equity: Eligible for Workday Bonus Plan or commission; Benefits: Comprehensive benefits package including stock grants

Skills & Requirements

Must-have

  • 3+ years customer-facing services role
  • 2+ years Talent Acquisition or HR experience
  • 1+ years AI/ML product experience
  • Strategic customer engagement management
  • Data-driven adoption and health metrics

Nice-to-have

  • Executive level stakeholder relationship building
  • Experience in evolving incubation environments
  • Ability to translate complex AI concepts
  • Strong verbal and written communication skills
  • Collaborative cross-functional team player

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Travel up to 15% capability
  • US location eligibility (Georgia or Colorado)

Work Rights

Not specified

Tailored Resume

Cover Letter