Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees through its AI-powered platform
Job Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees through its AI-powered platform.
This role focuses on enhancing service quality and operational performance by leveraging ServiceNow data to identify trends and drive continuous improvement initiatives.
The ideal candidate will act as a key connector across data, strategy, and execution to convert complex challenges into structured, outcome-driven solutions.
Matching Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees through its AI-powered platform.
Skills & Requirements
Must-have
ServiceNow platform expertise
ITIL processes understanding
SQL and Power BI proficiency
Service desk analytics experience
Root cause analysis skills
Nice-to-have
AI and automation transformation
Predictive analytics knowledge
Cross-functional stakeholder collaboration
Continuous improvement mindset
Quality assurance methodologies
Key Requirements
Bachelor's degree in business or Information Systems