Front Office Assistant Manager

Sofitel Brisbane Central

Darwin, Australia
On-site
Front desk operations
Guest service delivery
Team supervision and training
Managing the day-to-day operations of the front desk including check ins/outs, loyalty signups, reporting, and assisting with guest needs

Job Summary

  • Managing the day-to-day operations of the front desk including check ins/outs, loyalty signups, reporting, and assisting with guest needs.
  • You will supervise and manage the front office team while on shift, and will be responsible for effective onboarding and training.
  • Ensuring we create unforgettable guest service is delivered to each of our guests with a focus on driving loyalty.

Matching Summary

Managing the day-to-day operations of the front desk including check ins/outs, loyalty signups, reporting, and assisting with guest needs.

Skills & Requirements

Must-have

  • Front desk operations
  • Guest service delivery
  • Team supervision and training
  • Emergency situation management
  • Opera Cloud knowledge

Nice-to-have

  • Driving guest loyalty
  • Tropical vibes relaxation
  • Exploring Top End attractions

Key Requirements

  • Diploma in Hospitality or Business Management
  • Minimum 2 years hotel industry experience
  • Strong Microsoft Office Suite knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter