Patient And Family Relations Coordinator

The Ohio State University

Columbus, OH, USA
Customer service skills and training
Conflict resolution and problem solving
Interpersonal and verbal communication skills
The Patient and Family Relations Coordinator supports the development and coordination of programs that promote positive patient relations and family satisfaction in a specialty waiting area

Job Summary

  • The Patient and Family Relations Coordinator supports the development and coordination of programs that promote positive patient relations and family satisfaction in a specialty waiting area.
  • This role involves direct interaction with families and visitors to provide information, emotional support, and resolve concerns using effective communication and conflict management skills.
  • The position works closely with perioperative teams and reports regularly to management to ensure quality customer service and patient relations.

Matching Summary

The Patient and Family Relations Coordinator supports the development and coordination of programs that promote positive patient relations and family satisfaction in a specialty waiting area.

Skills & Requirements

Must-have

  • Customer service skills and training
  • Conflict resolution and problem solving
  • Interpersonal and verbal communication skills
  • Collaboration across healthcare teams
  • Documentation and issue tracking
  • Service recovery approaches

Nice-to-have

  • Empathetic verbal communication
  • Diplomacy and interpersonal skills
  • Proactive customer service interventions
  • Ability to work with volunteers
  • Timely communication with nursing staff

Key Requirements

  • 1 year clinical or critical care experience
  • Customer service skills/training
  • Conflict resolution skills
  • Program planning skills
  • Verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter