Non-household Performance Lead

AWG

Peterborough, United Kingdom
Base: circa £38,813 depending on skills & experien...
Flexible working opportunities are available.
Strong understanding of non-household retail water market
Experience leading teams in operational environment
Proven ability to manage performance against kpis
AWG is seeking a Non-Household Performance Lead in Peterborough to manage operational performance within the Wholesale Service Centre, ensuring compliance with service levels and KPIs in the competitive water retail market. The position demands leadership skills, experience in B2B service delivery, and a strong understanding of the non-household water market

Job Summary

  • The role involves leading operational performance across the Wholesale Service Centre while managing advisers and third-party delivery partners.
  • Candidates must ensure all retailer enquiries are handled consistently, equivalently, and in line with market codes and service level agreements.
  • Benefits include 26 days annual leave plus bank holidays, a double-matched pension scheme up to 6%, and flexible working options.

Matching Summary

Match Score: 85

AWG is seeking a Non-Household Performance Lead in Peterborough to manage operational performance within the Wholesale Service Centre, ensuring compliance with service levels and KPIs in the competitive water retail market. The position demands leadership skills, experience in B2B service delivery, and a strong understanding of the non-household water market.

Salary

Base: Circa £38,813 depending on skills & experience; Bonus/Equity: Annual bonus potential; Benefits: Double-matched pension up to 6%; 26 days annual leave; Private health care

Skills & Requirements

Must-have

  • Strong understanding of non-household retail water market
  • Experience leading teams in operational environment
  • Proven ability to manage performance against KPIs
  • Working knowledge of SAP Salesforce Power BI Excel
  • Experience in B2B service delivery billing metering

Nice-to-have

  • Strong communication and influencing skills
  • Excellent attention to detail and regulatory awareness
  • Self-starter able to manage competing priorities
  • Coaching and developing team members capability
  • Driving continuous improvement culture

Key Requirements

  • Strong understanding of non-household retail water market
  • Experience leading teams in operational or service delivery
  • Working knowledge of SAP Salesforce Power BI Excel
  • Experience in B2B service delivery billing or metering

Work Rights

Not specified

Tailored Resume

Cover Letter