Base: $18-$22ph depending on experience; bonus/equ...
Not specified (assumed onsite or hybrid based on typical veterinary settings)
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
AmeriVet is seeking a Customer Service Representative to be the first and last point of contact for clients, delivering exceptional service and support in a veterinary setting. The role involves managing appointments, facilitating communication between clients and medical teams, and ensuring a welcoming environment for pets and their owners
Job Summary
The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience for pets and families.
Responsibilities include managing appointments, triaging medical inquiries, processing billing, and maintaining accurate patient records within practice management systems.
AmeriVet offers competitive pay, performance bonuses, 401(k) matching, student loan assistance, and comprehensive health benefits for full-time employees.
Matching Summary
Match Score: 85
AmeriVet is seeking a Customer Service Representative to be the first and last point of contact for clients, delivering exceptional service and support in a veterinary setting. The role involves managing appointments, facilitating communication between clients and medical teams, and ensuring a welcoming environment for pets and their owners.
Salary
Base: $18-$22/hr depending on experience; Bonus/Equity: Performance bonuses available; Benefits: Health, dental, vision, life insurance, 401(k) matching, paid time off
Skills & Requirements
Must-have
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Process billing transactions and insurance claims
Demonstrate empathy with upset clients
Nice-to-have
Prior customer service experience in healthcare
Experience in a veterinary setting preferred
Ability to work in a fast-paced environment
Strong organizational skills for multiple tasks
Willingness to lift up to 40 pounds
Key Requirements
High school diploma or equivalent work experience required
Excellent communication skills required
Basic proficiency with scheduling software required