It Support Analyst

Apollo.io

Mexico City, Mexico
On-site
Provide onsite hardware, software, and connectivity support
Manage device onboarding and offboarding
Administer okta for user lifecycle management
Apollo.io is seeking an IT Support Analyst to join their Mexico City team, focusing on providing technical support, managing device onboarding, and ensuring smooth office operations. The ideal candidate will have hands-on IT experience and be fluent in both English and Spanish

Job Summary

  • Provide onsite support for hardware, software, and connectivity issues.
  • Administer Okta for user lifecycle management and group configurations.
  • Coordinate IT onboarding for new hires, including laptops and access setup.

Matching Summary

Match Score: 85

Apollo.io is seeking an IT Support Analyst to join their Mexico City team, focusing on providing technical support, managing device onboarding, and ensuring smooth office operations. The ideal candidate will have hands-on IT experience and be fluent in both English and Spanish.

Skills & Requirements

Must-have

  • Provide onsite hardware, software, and connectivity support
  • Manage device onboarding and offboarding
  • Administer Okta for user lifecycle management
  • Support core SaaS tools (Google Workspace, Slack, Zoom, Notion, Jira)
  • Maintain IT documentation and hardware inventory
  • Triage IT tickets and escalate network issues

Nice-to-have

  • Proactive mindset for process improvement
  • Experience with AI and automation
  • Willingness to support broader office operations

Key Requirements

  • 2+ years of hands-on IT support experience
  • Familiarity with Okta, Google Workspace, Slack, Zoom, Notion, ticketing systems
  • Strong ticket resolution and escalation track record
  • Detail-oriented with documentation and inventory experience
  • Fluent in English and Spanish (written and verbal)

Work Rights

Not specified

Tailored Resume

Cover Letter