Member Experience Representative

mochiday.co

Austin, United States
Base: $15ph (english); $17ph (bilingual); bonus/eq...
On-site
Inbound patient calls
Medication and appointment support
Hipaa compliance
Mochi Health is building an AI-driven marketplace to fix broken healthcare by connecting patients to the right providers, transparent pharmacy pricing, and affordable medications

Job Summary

  • Mochi Health is building an AI-driven marketplace to fix broken healthcare by connecting patients to the right providers, transparent pharmacy pricing, and affordable medications.
  • The Member Experience Representative will handle inbound patient calls, answer questions about prescriptions, appointments, and account status, and document interactions accurately.
  • This is a temporary-to-permanent, entry-level role with a part-time schedule of approximately 24 hours per week, offering clear paths for growth within the company.

Matching Summary

Mochi Health is building an AI-driven marketplace to fix broken healthcare by connecting patients to the right providers, transparent pharmacy pricing, and affordable medications.

Salary

Base: $15/hr (English); $17/hr (Bilingual); Bonus/Equity: Performance Bonus up to ~$20-25/hr; Benefits: Not specified

Skills & Requirements

Must-have

  • Inbound patient calls
  • Medication and appointment support
  • HIPAA compliance
  • Patient safety standards
  • Secure patient portal communication

Nice-to-have

  • Compassionate and dependable demeanor
  • Warm and clear phone presence
  • Bold thinking and collaboration
  • Patient-centric approach

Key Requirements

  • 1+ years call center experience
  • Telehealth or healthcare experience a plus
  • Spanish and English fluency preferred
  • Reliable internet connection and headset
  • Located in Texas

Work Rights

Not specified

Tailored Resume

Cover Letter