Specialist It I - Dallas (onsite)

Signet Jewelers Ltd

Dallas, TX, United States
On-site
Provide first-line technical support
Resolve basic hardware, software, access issues
Answer support calls and log tickets
The Tier 1 Service Desk Specialist provides first-line technical support to users across the organization, focusing on resolving basic hardware, software, access and network issues

Job Summary

  • The Tier 1 Service Desk Specialist provides first-line technical support to users across the organization, focusing on resolving basic hardware, software, access and network issues.
  • This role is responsible for answering support calls, logging and triaging tickets, and assisting users with troubleshooting technical issues.
  • Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under iconic brands.

Matching Summary

The Tier 1 Service Desk Specialist provides first-line technical support to users across the organization, focusing on resolving basic hardware, software, access and network issues.

Skills & Requirements

Must-have

  • provide first-line technical support
  • resolve basic hardware, software, access issues
  • answer support calls and log tickets
  • guide users through troubleshooting steps
  • maintain knowledge base accuracy

Nice-to-have

  • empowering team members
  • fostering communities
  • inspiring love

Key Requirements

  • 0-2 years of experience
  • High school diploma or equivalent
  • Technical certifications are a plus
  • Basic troubleshooting skills
  • Familiarity with Windows, macOS, Office 365

Work Rights

Not specified

Tailored Resume

Cover Letter