The Front Office Manager is responsible for overseeing all front desk, concierge, and guest relations operations at the ultra-luxury Aman Sveti Stefan
Job Summary
The Front Office Manager is responsible for overseeing all front desk, concierge, and guest relations operations at the ultra-luxury Aman Sveti Stefan.
This role requires developing systems to track guest satisfaction and fostering a harmonious environment with high empathy and respect for staff.
Candidates must have a minimum of 4 years of experience managing departments in ultra-luxury hotels and possess proficiency in English and Spanish.
Matching Summary
The Front Office Manager is responsible for overseeing all front desk, concierge, and guest relations operations at the ultra-luxury Aman Sveti Stefan.
Skills & Requirements
Must-have
Ultra-luxury hotel management experience
Guest services and reservations management
Team training and operational leadership
Budget and occupancy forecasting
Safety and health regulation compliance
Nice-to-have
High empathy and resilience
Inclusion and diversity focus
Strong conflict resolution skills
Cross-departmental synergy building
Open communication culture
Key Requirements
Bachelor's degree in Business Administration or Hospitality Management
Minimum 4 years prior experience in the position
Experience managing departments in ultra-luxury hotels
Proficiency in spoken and written English and Spanish