Product Support Specialist - Ecommerce

Burbankbank

Australia
Fully remote
Ecommerce product knowledge
Technical troubleshooting expertise
Payment gateway understanding
Burbankbank is seeking a Product Support Specialist for their eCommerce team in Australia, offering a fully remote position focused on customer care and technical support. The role requires experience in eCommerce and payment solutions, with flexible working hours and a commitment to customer satisfaction

Job Summary

  • You will be the friendly voice our business customers hear when they contact us, becoming an eCommerce specialist who understands their unique needs.
  • Responsibilities include understanding eCommerce products, providing world-class customer support, and handling risk management activities.
  • The role offers flexibility with a rotating roster, remote or office work options, and the opportunity to make a real impact on the organization's digital transformation.

Matching Summary

Match Score: 85

Burbankbank is seeking a Product Support Specialist for their eCommerce team in Australia, offering a fully remote position focused on customer care and technical support. The role requires experience in eCommerce and payment solutions, with flexible working hours and a commitment to customer satisfaction.

Skills & Requirements

Must-have

  • eCommerce product knowledge
  • technical troubleshooting expertise
  • payment gateway understanding
  • API technical understanding
  • risk management activities
  • world-class customer support

Nice-to-have

  • passion for customer care
  • innovative thinkers
  • solving complex problems
  • flexibility for varied shifts
  • collaboration and communication skills

Key Requirements

  • 12 Month fixed term opportunity
  • Prior technical troubleshooting expertise
  • Experience with card issuer, financial institution, fintech or enterprise software/SaaS platform
  • Experience with high volume inquiries across multiple channels
  • Ability to pick up new technologies quickly

Work Rights

Not specified

Tailored Resume

Cover Letter