Manager, Merchant Strategy & Operations

Doordashusa

New York, NY, USA
Base: $136,000 - $200,000 usd; bonus/equity: oppor...
On-site
Merchant support strategy and execution
Data-driven decision-making
Cross-functional collaboration
Lead the support experience for merchants, owning both the strategy & execution of how we serve them once they’re live on the platform

Job Summary

  • Lead the support experience for merchants, owning both the strategy & execution of how we serve them once they’re live on the platform.
  • Transform support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.
  • Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives.

Matching Summary

Lead the support experience for merchants, owning both the strategy & execution of how we serve them once they’re live on the platform.

Salary

Base: $136,000 - $200,000 USD; Bonus/Equity: opportunities for equity grants; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • Merchant support strategy and execution
  • Data-driven decision-making
  • Cross-functional collaboration
  • Launching finance, tax, and reporting products

Nice-to-have

  • Ownership mentality
  • Inspiring followership
  • Comfortable with ambiguity
  • Leveraging AI tools

Key Requirements

  • Bachelor’s degree and 6+ years of experience
  • SQL experience is a strong plus
  • Experience managing teams
  • Experience driving large-scale, cross-functional initiatives

Work Rights

Not specified

Tailored Resume

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