Proficient in written and verbal english communication
Experience with erp m3 system operations
Ability to handle order escalations and claims
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Sandvik is seeking a Customer Support Specialist to join their team in Hungary, focusing on supporting the Hungary/Romania markets. The ideal candidate will demonstrate strong customer service skills, proficiency in ERP systems, and the ability to manage order processes and escalations effectively.
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Job Summary
The role serves as the primary point of contact for global order escalations, claim returns, and sales returns within the Hungary/Romania markets.
Candidates will utilize the ERP M3 system and CRM solutions to manage order inquiries, secure data quality, and resolve customer complaints according to SLA.
Sandvik offers an international environment fostering innovation, collaboration, and continuous improvement with opportunities for professional development.
Matching Summary
Match Score: 75
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Sandvik is seeking a Customer Support Specialist to join their team in Hungary, focusing on supporting the Hungary/Romania markets. The ideal candidate will demonstrate strong customer service skills, proficiency in ERP systems, and the ability to manage order processes and escalations effectively.
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Skills & Requirements
Must-have
Proficient in written and verbal English communication
Experience with ERP M3 system operations
Ability to handle order escalations and claims
Knowledge of CRM solutions and case management
Understanding of export documentation requirements