The Global Ops Coe in Manila is a developing team focused on world-class delivery and customer support within the GM Sales Services and Marketing (SSM) function
Job Summary
The Global Ops Coe in Manila is a developing team focused on world-class delivery and customer support within the GM Sales Services and Marketing (SSM) function.
Manila Consultants will be responsible for back-end operations of CarBravo dealer coordination, including receiving calls and proactively calling US dealers to coordinate on sales performance.
This role involves developing CarBravo process acumen, enhancing dealer engagement, improving program adoption, and helping to maximize dealer pre-owned operations.
Matching Summary
The Global Ops Coe in Manila is a developing team focused on world-class delivery and customer support within the GM Sales Services and Marketing (SSM) function.
Skills & Requirements
Must-have
CarBravo process acumen
Dealer engagement and satisfaction
Program adoption and compliance
Reputation management for dealers
Call tracking and analytics
Inventory optimization advice
Nice-to-have
Highly motivated and willing to learn
Work cross-functionally
Work independently with urgency
Affinity with technology
Key Requirements
1-3 Yrs experience in related role or industry
Customer Service or Business Relationship Management
L1/L2 Issue resolution
Customer Analytics
Degree in Business, Marketing or Equivalent Experience