Account Coordinator - Customer Service

Bluescope Steel

Acacia Ridge, Queensland, Australia
Base: not specified; bonus/equity: 10% annual bonu...
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Customer experience ownership
Order coordination
Internal team collaboration
** BlueScope Steel is seeking an Account Coordinator for its Customer Service team in Acacia Ridge, Queensland. The ideal candidate will have customer service experience and be responsible for managing a portfolio of accounts, ensuring strong customer relationships and effective order coordination. **

Job Summary

  • This hybrid role offers four days in the office and one day from home, with free on-site parking, 14% super and 10% annual bonus eligibility.
  • As the trusted point of contact for your customer portfolio, you’ll build strong relationships, navigate supply chain challenges, coordinate complex orders and work across teams including sales, supply chain and manufacturing.
  • You will own the customer experience for a dedicated portfolio of accounts and become a trusted day-to-day contact, working closely with internal teams to coordinate orders, solve problems and deliver outcomes aligned to customer needs and business priorities.

Matching Summary

Match Score: 75

** BlueScope Steel is seeking an Account Coordinator for its Customer Service team in Acacia Ridge, Queensland. The ideal candidate will have customer service experience and be responsible for managing a portfolio of accounts, ensuring strong customer relationships and effective order coordination. **

Salary

Base: Not specified; Bonus/Equity: 10% annual bonus eligibility; Benefits: 14% superannuation, EAP support, discounts, Fitness Passport

Skills & Requirements

Must-have

  • Customer experience ownership
  • Order coordination
  • Internal team collaboration
  • Clear and timely updates
  • Problem-solving
  • Customer feedback analysis

Nice-to-have

  • Building strong relationships
  • Empathy and sound judgment
  • Calm under pressure
  • Curiosity and initiative
  • Positive and passionate team

Key Requirements

  • Experience in customer service or account coordination
  • Experience in B2B service environments
  • Strong written and verbal communication skills
  • High attention to detail
  • Proficiency with digital systems (Excel, CRM, ERP)

Work Rights

Not specified

Tailored Resume

Cover Letter