As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including home loans, business banking, and financial advice.
This role requires frequent travel across branches and working Monday to Friday from 9.30am to 4pm, covering 30 hours per week.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Ability to articulate financial terms clearly
Frequent travel across branches
Work in a busy retail environment
Support customers with credit product applications
Conduct Financial Health Checks
Champion risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Ability to ask the right questions
Problem solving and effective solutions
Ability to educate on digital banking options
Integrity and customer-centric approach
Key Requirements
Proven experience in customer service
Experience in Financial Services, Retail or Hospitality
Availability for Monday to Friday 9.30am-4pm roster
Ability to work in a commercial retail environment
Aboriginal & Torres Strait Islander people encouraged to apply