You will be responsible for the industrialization and global stability of our Email and Google Workspace platforms, acting as a guardian of productivity
Job Summary
You will be responsible for the industrialization and global stability of our Email and Google Workspace platforms, acting as a guardian of productivity.
Your challenges include defining and managing SLAs/OLAs, overseeing operational excellence, strategic supplier management, and leading high-impact incidents.
Airbus offers financial rewards, work-life balance initiatives, comprehensive wellbeing and health benefits, and extensive individual development opportunities.
Matching Summary
You will be responsible for the industrialization and global stability of our Email and Google Workspace platforms, acting as a guardian of productivity.
Skills & Requirements
Must-have
ITIL frameworks
Service Level Agreements (SLAs)
Operating Level Agreements (OLAs)
Incident and Problem Management
Global stability of Email and Google Workspace platforms
Nice-to-have
Curious minds prioritizing outcomes
Awareness of compliance risks
Commitment to integrity
Agile Scrum, SAFe, or Kanban
Key Requirements
Bachelor’s or Master’s Degree in Computer Science, IT, or related engineering
Minimum of 8 years in IT Service Management
Autonomous Level proficiency in Demand, Incident, Problem, and Performance Management
Professional negotiation-level fluency in English and French