Job Summary

• Ensure guest satisfaction by resolving problems and concerns with exceptional services, prioritizing guest safety.
• Reconcile revenue balances, process guest ledgers, balance accounts receivable, and audit postings and settlements.
• Lead, support, and supervise all overnight operational departments, preparing management reports and ensuring system updates.

Matching Summary

Salary

Base: $76,000.00 per annum; Bonus/Equity: Not specified; Benefits: Extensive benefits package, company-matched pension plan, complimentary meals, discounts

Skills & Requirements

Key Requirements

• Previous leadership experience within Front Office or Rooms Division in a luxury hotel environment
• Strong knowledge of Front Desk operations, guest service standards, and hotel systems (e.g., Opera or similar PMS)
• Proven ability to lead, coach, and develop a team in a fast-paced environment
• Highly organized with the ability to manage multiple priorities, including scheduling and payroll
• Must be legally eligible to work in Canada

Work Rights