Customer Care Specialist English (f/m/d)

Mytheresa Com GmbH

Leipzig, , Germany
On-site
Customer service experience
Excellent communication skills
Strong problem-solving skills
Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service

Job Summary

  • Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
  • Respond efficiently, accurately, and promptly to customer requests via phone calls and e-mails while meeting high service and KPI standards.
  • Enjoy benefits including up to 32 days of holiday, language and e-learning courses, staff discounts, and discounted meals.

Matching Summary

Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.

Skills & Requirements

Must-have

  • Customer service experience
  • Excellent communication skills
  • Strong problem-solving skills
  • Familiarity with e-commerce technology
  • Good computer skills
  • Native-level English proficiency

Nice-to-have

  • Additional language skills
  • Flexibility and resilience
  • Team collaboration skills
  • Conscientiousness with data handling

Key Requirements

  • Previous customer service experience
  • Experience in luxury retail or relevant roles
  • Native-level English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter