Technical Support Engineer

Jack Henry

Allen, TX, United States
**
2 years sql server experience
T-sql script writing knowledge
Powershell scripting skills
** Jack Henry is seeking a Technical Support Engineer to provide Tier II support and assist with database management, specifically SQL Server. The role requires strong technical skills, particularly in SQL and customer support, and emphasizes a commitment to customer satisfaction. **

Job Summary

  • This role involves providing Tier II support, installation, upgrades, and maintenance for JHAKnow and Cognos products within the financial technology sector.
  • The ideal candidate will possess extensive SQL Server knowledge to resolve complex issues while collaborating with QA and development teams.
  • Jack Henry offers a culture of commitment focused on well-being, innovation, and doing whatever it takes to serve customers.

Matching Summary

Match Score: 75

** Jack Henry is seeking a Technical Support Engineer to provide Tier II support and assist with database management, specifically SQL Server. The role requires strong technical skills, particularly in SQL and customer support, and emphasizes a commitment to customer satisfaction. **

Skills & Requirements

Must-have

  • 2 years SQL Server experience
  • T-SQL script writing knowledge
  • PowerShell scripting skills
  • Direct customer support experience
  • After-hours on-call availability

Nice-to-have

  • Cognos 11/12 experience
  • Data warehousing background
  • SSAS SSRS SSIS knowledge
  • RDP and operating systems expertise
  • Mentoring less experienced peers

Key Requirements

  • Minimum 2 years current SQL Server experience
  • Must be able to work after hours/on-call
  • Live within 70-mile radius of specific US offices
  • No immigration sponsorship eligibility

Work Rights

Not specified

Tailored Resume

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