Support Account Manager - Palo Alto Networks - Plano, Tx

Palo Alto Networks

Plano, TX, US
Base: $114,000 - $183,500pyr; bonus/equity: restri...
On-site
3+ years technical support experience
Network security technology expertise
Client-facing sales or services experience
Palo Alto Networks is seeking a Support Account Manager based in Plano, TX, to deliver high-touch, personalized customer support for their cybersecurity products. The ideal candidate will have significant experience in technical support and client-facing roles, and be adept at managing complex customer relationships

Job Summary

  • The role focuses on delivering high-touch, personalized support to ensure customers achieve value from their Palo Alto Networks security platform.
  • Support Account Managers orchestrate service delivery for complex strategic customers by collaborating with engineers and incident commanders to resolve issues swiftly.
  • Employees benefit from FLEXBenefits wellbeing spending accounts, mental health resources, and personalized learning opportunities within a collaborative office environment.

Matching Summary

Match Score: 85

Palo Alto Networks is seeking a Support Account Manager based in Plano, TX, to deliver high-touch, personalized customer support for their cybersecurity products. The ideal candidate will have significant experience in technical support and client-facing roles, and be adept at managing complex customer relationships.

Salary

Base: $114,000 - $183,500/YR; Bonus/Equity: Restricted stock units and bonus included; Benefits: FLEXBenefits account and wellness programs

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Network security technology expertise
  • Client-facing sales or services experience
  • Fortune 500 enterprise client management
  • Root cause analysis documentation

Nice-to-have

  • PMP, PRINCE2, or ITIL certifications
  • Growth-oriented mindset
  • Collaborative team player attitude
  • Continuous development investment

Key Requirements

  • 3+ years in technical support or services delivery
  • 3+ years client-facing experience with large enterprises
  • Experience with next generation firewalls and cloud security
  • Project Management certifications (PMP, PRINCE2, ITIL) preferred

Work Rights

Not specified

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