The Chef(fe) de Projet Run will be responsible for the operational piloting of Run activities, including incidents, requests, and minor evolutions, ensuring the proper functioning of solutions and client satisfaction
Job Summary
The Chef(fe) de Projet Run will be responsible for the operational piloting of Run activities, including incidents, requests, and minor evolutions, ensuring the proper functioning of solutions and client satisfaction.
Key missions include acting as the primary client contact for Run activities, coordinating internal teams, managing priorities, and ensuring regular reporting and communication.
Visiativ offers a comprehensive onboarding, continuous skill development through an internal training catalog, and opportunities for internal mobility.
Matching Summary
The Chef(fe) de Projet Run will be responsible for the operational piloting of Run activities, including incidents, requests, and minor evolutions, ensuring the proper functioning of solutions and client satisfaction.
Skills & Requirements
Must-have
Operational pilotage of Run activities
Client relationship management for Run
ITIL methodology mastery
Understanding of SaaS, Web, API
Contractual SLA/KPI monitoring
Nice-to-have
Service and client relationship focus
Rigour and organization
Excellent communication and diplomacy
Reactivity and urgency management
Key Requirements
Proven experience in Run, TMA, advanced support, or AMOA
ITIL knowledge (certification appreciated)
Grand accounts experience
Experience in operational multi-account piloting
Experience managing priorities and coordinating multiple teams