Base: £78,098 - £91,880; bonus/equity: not specifi...
Hybrid
Shaping unsecured retail banking products
Using data to evaluate strategy performance
Cross-functional collaboration
Shape and evolve customer treatment and contact strategies that support customers facing financial difficulty, ensuring they are intuitive, effective and appropriate across channels
Job Summary
Shape and evolve customer treatment and contact strategies that support customers facing financial difficulty, ensuring they are intuitive, effective and appropriate across channels.
Use data, insight and emerging consumer trends to assess performance, adapt strategies and continuously improve outcomes, balancing customer needs with conduct, credit risk and performance considerations.
Lead and develop a team of customer treatment strategy managers, setting clear direction, supporting delivery and building future-focused capability.
Matching Summary
Shape and evolve customer treatment and contact strategies that support customers facing financial difficulty, ensuring they are intuitive, effective and appropriate across channels.
Salary
Base: £78,098 - £91,880; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Shaping unsecured retail banking products
Using data to evaluate strategy performance
Cross-functional collaboration
Strategic judgement
Leading specialist teams
Nice-to-have
Customer outcomes strategies for unsecured credit
Back book portfolio management
Regulatory expectations for financial difficulty
Transformation initiatives
Key Requirements
3+ years experience owning unsecured retail banking products
Demonstrable experience using data and MI
Demonstrable experience working in cross-functional environments