Team Leader

Acquire Intelligence Australia Pty Ltd

Melbourne, Australia
Customer service and problem solving
Call centre environment experience
Professional communication skills
We are looking for passionate and experienced Team Leaders to assist us with providing an exceptional customer experience for an international healthcare company

Job Summary

  • We are looking for passionate and experienced Team Leaders to assist us with providing an exceptional customer experience for an international healthcare company.
  • Role responsibilities include daily ongoing training and development of existing team members, driving improvement projects, and liaising with the Operations Manager to identify strategies for efficiency.
  • Acquire BPO offers a vibrant, inclusive, and engaging work environment with benefits like weekly pay, recognition awards, team events, career growth, and a wellbeing program.

Matching Summary

We are looking for passionate and experienced Team Leaders to assist us with providing an exceptional customer experience for an international healthcare company.

Skills & Requirements

Must-have

  • Customer service and problem solving
  • Call centre environment experience
  • Professional communication skills
  • Achieve Key Performance Indicators
  • Complaint handling experience

Nice-to-have

  • Build rapport quickly
  • Active listening skills
  • Positive passion and energy
  • Collaborative and transparent team

Key Requirements

  • Previous Customer Contact Officer experience
  • Team Leader or 2nd in Charge experience
  • Strong communication and computer skills
  • Attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter