Central Site Operations Specialist

Xerox Corporation

Cebu City, Central Visayas, Philippines
On-site
2+ years operations role experience
Customer statement of work management
Issue resolution and escalation management
The role is responsible for managing and executing contracted Managed Services as defined by the Customer Statement of Work

Job Summary

  • The role is responsible for managing and executing contracted Managed Services as defined by the Customer Statement of Work.
  • Candidates must demonstrate the ability to interact with enterprise-level clients including IT Directors and Program Managers.
  • The position requires ensuring compliance with Lexmark's values, guiding principles, and customer contractual SLA requirements.

Matching Summary

Match Score: 85

The role is responsible for managing and executing contracted Managed Services as defined by the Customer Statement of Work.

Skills & Requirements

Must-have

  • 2+ years operations role experience
  • Customer Statement of Work management
  • Issue resolution and escalation management
  • MS Office Suite proficiency
  • Enterprise client interaction

Nice-to-have

  • Microsoft Project working knowledge
  • Root cause analysis skills
  • Business management and financial concepts
  • MS Visio and MS Access experience
  • Network protocol knowledge

Key Requirements

  • BA/BS/BBA degree in Business or equivalent experience
  • Minimum 2 years experience in an operations role
  • Experience delivering operations through technology solutions

Work Rights

Not specified

Tailored Resume

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