Dow Jones is seeking a performance oriented Retention Manager to support the goals of lowering subscription churn and improving customer retention across The Wall Street Journal, Barron’s, and MarketWatch brands
Job Summary
Dow Jones is seeking a performance oriented Retention Manager to support the goals of lowering subscription churn and improving customer retention across The Wall Street Journal, Barron’s, and MarketWatch brands.
The role involves leading integrated pricing strategies, optimizing the direct-to-consumer pricing journey, and partnering with multiple teams to improve retention and revenue.
The company offers comprehensive healthcare, retirement plans, family care benefits, commuter programs, and a competitive benefits package to support employee wellbeing.
Matching Summary
Dow Jones is seeking a performance oriented Retention Manager to support the goals of lowering subscription churn and improving customer retention across The Wall Street Journal, Barron’s, and MarketWatch brands.
Salary
Base: 90,000.00 - 110,000.00; Bonus/Equity: Pay-for-performance bonus eligible; Benefits: Comprehensive benefits package including healthcare and retirement plans
Skills & Requirements
Must-have
Retention marketing responsibility
Pricing focused marketing strategies
Cross-functional collaboration
Data-driven decision making
Subscription business experience
Customer retention optimization
Nice-to-have
Strong analytical skills
Executive presentation skills
Fast-paced environment adaptability
Self-prioritization and planning
UI/UX experimentation collaboration
Key Requirements
5 years subscription or marketing experience
Bachelor’s degree or equivalent experience
Willingness to work in NYC office three days weekly