Customer Support Officer

Magentus

Brisbane, Australia
On-site
Experience in customer service
Responding to customer enquiries via phone email
Logging categorising and prioritising incidents
The role delivers high-quality, timely support across incidents, service requests and product enquiries while ensuring excellent customer experience

Job Summary

  • The role delivers high-quality, timely support across incidents, service requests and product enquiries while ensuring excellent customer experience.
  • Magentus aims to create a healthier society through technology by delivering smart workflows that connect people, systems, and data.
  • Employees enjoy flexible work options, learning and development programs, and opportunities to work across departments in a supportive culture.

Matching Summary

The role delivers high-quality, timely support across incidents, service requests and product enquiries while ensuring excellent customer experience.

Skills & Requirements

Must-have

  • Experience in customer service
  • Responding to customer enquiries via phone email
  • Logging categorising and prioritising incidents

Nice-to-have

  • Technology experience is highly desirable
  • Microsoft Dynamics 365 and Salesforce experience
  • Demonstrated planning organisational and problem-solving skills

Key Requirements

  • Experience in customer service
  • Planning organisational and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter