As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker's life
Job Summary
As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker's life.
EML provides career opportunities and great employee benefits, including flexibility to work from home, a corporate wellbeing program, generous discounts, and comprehensive learning and development opportunities.
We stand together as equals and are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
Matching Summary
As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker's life.
Skills & Requirements
Must-have
Inbound and outbound calls handling
Claim process assistance
Case management for return to work
Proficient use of Microsoft Office Suite
Accurate record keeping
Nice-to-have
High level of empathy
Excellent communication skills
Solution focused mindset
Comfortable with multi-system environment
Attention to detail
Embraces change confidently
Key Requirements
Full time, permanent position
Work-from-home flexibility after 3 months subject to performance
Based in Parramatta office
Must support return-to-work and injury recovery processes