Sr Business Process Analyst - Support Knowledge And Ai

Workday

Fully remote
Analyze knowledge usage and trends
Integrate knowledge management system
Map and analyze support processes
Workday is seeking a Sr. Business Process Analyst for their Knowledge Management and Global Support Operations & Enablement teams. The position focuses on analyzing knowledge trends, driving process optimization initiatives, and enhancing digital AI tools to support global customer operations

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

Match Score: 85

Workday is seeking a Sr. Business Process Analyst for their Knowledge Management and Global Support Operations & Enablement teams. The position focuses on analyzing knowledge trends, driving process optimization initiatives, and enhancing digital AI tools to support global customer operations.

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Integrate knowledge management system
  • Map and analyze support processes
  • Develop process documentation
  • Experience with AI chatbot/automated systems
  • Data analysis and visualization tools

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • KCS and Lean Six Sigma certification

Key Requirements

  • 8+ years of experience as a Business Process Analyst
  • 5+ years in knowledge management tools, processes and KCS methodologies
  • 2+ years Experience with SQL and data visualization tools
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter