Doctolib GmbH is seeking a Lead Operational Excellence to enhance and optimize their customer operations in Berlin for a 15-month parental leave cover. The role focuses on data-driven improvements in service quality and customer satisfaction through process optimization and performance monitoring
Job Summary
This role supports the Local Operational Excellence team in Berlin to drive continuous optimization of Customer Operations processes.
The successful candidate will develop strategic KPIs, automated dashboards, and implement best practices to enhance service quality and customer satisfaction.
Doctolib offers a sponsored Germany ticket, up to 30 vacation days, and the opportunity to work remotely from abroad for 10 days annually.
Matching Summary
Match Score: 85
Doctolib GmbH is seeking a Lead Operational Excellence to enhance and optimize their customer operations in Berlin for a 15-month parental leave cover. The role focuses on data-driven improvements in service quality and customer satisfaction through process optimization and performance monitoring.
Skills & Requirements
Must-have
5+ years experience in Operational Excellence
Data analysis for business decisions
Leading cross-functional project teams
Strong analytical and synthesis skills
Excellent stakeholder communication
Nice-to-have
SQL knowledge preferred
Lean Six Sigma certification
Experience with Salesforce or CRM tools
Fluent German and English skills
Key Requirements
5+ years experience in Strategy or Operations
Proven track record in data-driven decision making