Base: $68,850.00 - $81,000.00; bonus/equity: not s...
Customer service operations
Staff coaching and development
Quality assurance monitoring
Responsible for managing customer service staff in receiving customer inquiries, investigating requests, answering questions and resolving problems
Job Summary
Responsible for managing customer service staff in receiving customer inquiries, investigating requests, answering questions and resolving problems.
Coaches all contact center personnel within site location and works with leadership and other managers to provide leadership and direction by communicating and carrying out departmental goals and vision.
Our benefits include the following: Healthcare (medical, dental, vision), Basic term and optional term life insurance, Short-term and long-term disability, Pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, Paid vacation (from two to five weeks depending on salary grade and tenure), Up to 11 paid holiday opportunities, Adoption assistance, Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.
Matching Summary
Responsible for managing customer service staff in receiving customer inquiries, investigating requests, answering questions and resolving problems.