Specialist Serrano Club - On Call

530

**
Prior experience in casino marketing
Hotel reservations experience required
Strong communication skills required
** The Palms Casino Resort is seeking an On-Call Specialist for their Serrano Club, responsible for communicating the program to guests, managing guest relations, and promoting the Serrano Club benefits. The ideal candidate will have a background in casino marketing and hotel reservations, possess strong communication skills, and be comfortable working in a dynamic environment. **

Job Summary

  • The Specialist is responsible for effectively communicating the Serrano Club program and promoting it to guests on the casino floor.
  • This role requires actively building guest relations, signing up new members, and maintaining accurate guest databases with flagging duplicate accounts.
  • The position involves managing a $5,000 bank drawer, issuing complimentary services based on qualified play, and coordinating marketing promotions.

Matching Summary

Match Score: 75

** The Palms Casino Resort is seeking an On-Call Specialist for their Serrano Club, responsible for communicating the program to guests, managing guest relations, and promoting the Serrano Club benefits. The ideal candidate will have a background in casino marketing and hotel reservations, possess strong communication skills, and be comfortable working in a dynamic environment. **

Skills & Requirements

Must-have

  • Prior experience in Casino Marketing
  • Hotel reservations experience required
  • Strong communication skills required
  • Proficiency in Microsoft Outlook
  • Knowledge of Patron Management systems
  • Ability to determine guest value for comps

Nice-to-have

  • Mentorship capabilities for team members
  • Event coordination experience
  • Inventory control knowledge
  • Superior guest service orientation

Key Requirements

  • Minimum age 21 years old
  • High School diploma or equivalent
  • Must be able to work weekends and holidays
  • English language proficiency required

Work Rights

Not specified

Tailored Resume

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