EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service
Job Summary
EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
Benefits include a highly energetic and collaborative team, free membership for you and plus one family member, and competitive pay plus vacation, holiday, and sick pay.
Matching Summary
EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
Salary
$15 - $15 USD
Skills & Requirements
Must-have
Exceptional customer service delivery
Member retention strategies
Front desk team training and coaching
Facility cleanliness and safety standards
Embodying company core values
Nice-to-have
Upbeat and motivating work environment
Solution-oriented mindset
Positive relationships and high retention rates
Collaborative team player
Key Requirements
Proven customer service or front-line leadership experience
Excellent communication, problem-solving, and interpersonal skills
Ability to multitask in a fast-paced environment
Proficiency with fitness management software and Microsoft Office Suite
Knowledge of fitness industry operations
Must pass background check
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training within 30 days