Senior Associate, Social Community Management & Processes

Capital One

Richmond, VA, USA
Base: $87,700 - $120,100; bonus/equity: performanc...
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Social media engagement
Moderation and monitoring
Quality assurance processes
** This job posting is for a Senior Associate position in Social Community Management & Processes at Capital One. The role involves developing and executing social media engagement strategies, managing community operations, and fostering cross-functional collaboration to enhance brand presence and customer satisfaction. **

Job Summary

  • This role is essential for fostering strong brand affinity, ensuring exceptional customer satisfaction, and protecting the Capital One brand across all social platforms.
  • Lead the development of best-in-class strategies for engaging with customers and the public across all of the company’s social media channels.
  • Drive continuous process improvement by documenting, and optimizing enterprise-level workflows and operational efficiency for content calendaring and publication management.

Matching Summary

Match Score: 75

** This job posting is for a Senior Associate position in Social Community Management & Processes at Capital One. The role involves developing and executing social media engagement strategies, managing community operations, and fostering cross-functional collaboration to enhance brand presence and customer satisfaction. **

Salary

Base: $87,700 - $120,100; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • social media engagement
  • moderation and monitoring
  • quality assurance processes
  • process improvement
  • real-time engagement initiatives
  • social consumer trends analysis

Nice-to-have

  • evidence-based marketer
  • flexible and adaptable
  • storyteller
  • positive team environment
  • curiosity and learning

Key Requirements

  • Bachelor’s Degree or Military experience
  • 2 years social community management
  • 2 years social media marketing
  • 2 years relationship management
  • 2 years social media reporting

Work Rights

Not specified

Tailored Resume

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