Technical Service Specialist

Abbott

New Delhi, India
Base pyy: n/a; bonus/equity: not specified; benefi...
Not specified (assumed in-office or hybrid based on location).
Answer technical enquiries via email phone
Assess customer needs and suggest products
Manage technical cases and follow-up status
Abbott is seeking a Technical Service Specialist in New Delhi, India, to provide technical information and support regarding the organization's products and services. The role involves customer communication, problem-solving, and maintaining customer records

Job Summary

  • The role provides accurate and timely technical information to maintain and improve customer relationships.
  • Responsibilities include communicating with clients to answer enquiries, assess needs, and promote alternative products.
  • Employees must use computerized systems to track enquiry outcomes and access guidelines for responding to customers.

Matching Summary

Match Score: 75

Abbott is seeking a Technical Service Specialist in New Delhi, India, to provide technical information and support regarding the organization's products and services. The role involves customer communication, problem-solving, and maintaining customer records.

Salary

Base pay: N/A; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Answer technical enquiries via email phone
  • Assess customer needs and suggest products
  • Manage technical cases and follow-up status
  • Use databases to maintain customer records

Nice-to-have

  • Strong communication skills for client interaction
  • Ability to develop new solutions for problems
  • Experience with IT hardware or software products

Key Requirements

  • Associates Degree (± 13 years)
  • Minimum 1 year experience
  • Not specified work authorization

Work Rights

Not specified

Tailored Resume

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