Offshore Supplier Operational Performance Manager

Capital One

Nottingham, United Kingdom
Hybrid
Managing outsourced supplier relationships
Leading high-performing internal teams
Driving continuous improvement initiatives
This role is crucial for ensuring the flawless resolution for customers by leading a team and driving high-performance across offshore supplier operations

Job Summary

  • This role is crucial for ensuring the flawless resolution for customers by leading a team and driving high-performance across offshore supplier operations.
  • You will be accountable for the day-to-day management of supplier relationships, ensuring third parties achieve critical KPIs including good customer outcomes.
  • The position offers immediate access to core benefits including pension scheme, bonus, generous holiday entitlement, private medical insurance, and flexible benefits.

Matching Summary

This role is crucial for ensuring the flawless resolution for customers by leading a team and driving high-performance across offshore supplier operations.

Skills & Requirements

Must-have

  • Managing outsourced supplier relationships
  • Leading high-performing internal teams
  • Driving continuous improvement initiatives
  • Governance of customer service outcomes
  • Analyzing performance data for decisions

Nice-to-have

  • Passion for people leadership development
  • Adapting to change and bold ideas
  • Building strong stakeholder partnerships
  • Intellectual curiosity in problem solving

Key Requirements

  • Proven experience managing outsourced/supplier relationships
  • Demonstrable experience leading and developing direct reports
  • Solid working awareness of commercial contractual agreements

Work Rights

Not specified

Tailored Resume

Cover Letter