Guest Services Representative

BMW of South Austin

Charleston, South Carolina, USA
Guest services procedures
Phone call management
Customer traffic recording
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls, directs calls and customers, and manages various logs.
  • Provides a warm, positive and happy environment for Guests, their children and fellow teammates, and helps maintain a clean and comfortable environment.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest Services procedures
  • phone call management
  • customer traffic recording
  • dealership software data entry
  • maintain clean environment

Nice-to-have

  • warm positive happy environment
  • Servant Leadership
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm

Key Requirements

  • High School Diploma
  • up to 3 years work experience
  • Previous customer service experience desired
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

Cover Letter