Guest Relations Manager

Hotel Chadstone Melbourne MGallery

Hurghada, Egypt
On-site
7 years hospitality experience
English and russian or german fluency
Front office systems proficiency
The Hotel Chadstone Melbourne MGallery is seeking a Guest Relations Manager to enhance guest satisfaction and ensure smooth communication between guests and operational departments. The ideal candidate will have significant experience in hospitality, particularly in guest relations, and will be responsible for overseeing guest services, training staff, and addressing guest needs

Job Summary

  • Act as a bridge between guests and operational departments to maximize service quality and guest satisfaction.
  • Join a caring environment at Accor where you can grow your career across 110 countries and 45 brands.
  • Responsible for implementing energy-saving measures and ensuring food safety and environmental protection standards.

Matching Summary

Match Score: 85

The Hotel Chadstone Melbourne MGallery is seeking a Guest Relations Manager to enhance guest satisfaction and ensure smooth communication between guests and operational departments. The ideal candidate will have significant experience in hospitality, particularly in guest relations, and will be responsible for overseeing guest services, training staff, and addressing guest needs.

Skills & Requirements

Must-have

  • 7 years hospitality experience
  • English and Russian or German fluency
  • Front Office systems proficiency
  • VIP guest management
  • Guest satisfaction reporting

Nice-to-have

  • Strong leadership and training skills
  • Environmental sustainability awareness
  • Emergency response team participation
  • Data-driven decision making
  • Cross-departmental collaboration

Key Requirements

  • Bachelor's degree or vocational diploma
  • Minimum 7 years in hospitality industry
  • Fluency in English plus Russian or German
  • Experience with Fidelio or Opera software

Work Rights

Not specified

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