Sr Program Manager, Member Experience

ŌURA

Remote, US
Base: $117,300 - $169,000 based on region; equity:...
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10+ years customer experience project management
Omnichannel experience design and implementation
Financial forecasting and roi analysis
** ŌURA is seeking a Sr Program Manager for Member Experience to lead strategic initiatives aimed at enhancing customer experience through data-driven decisions and cross-functional collaboration. The ideal candidate will have extensive experience in customer experience management and project leadership, along with strong analytical skills. **

Job Summary

  • The mission is to empower every person to own their inner potential by helping millions understand and improve their health through the Oura Ring.
  • This role involves translating strategic vision into actionable plans while managing high-impact cross-functional initiatives from concept to full adoption.
  • Candidates receive competitive salary and equity packages along with an Oura Ring of their own and extensive paid time off benefits.

Matching Summary

Match Score: 75

** ŌURA is seeking a Sr Program Manager for Member Experience to lead strategic initiatives aimed at enhancing customer experience through data-driven decisions and cross-functional collaboration. The ideal candidate will have extensive experience in customer experience management and project leadership, along with strong analytical skills. **

Salary

Base: $117,300 - $169,000 based on region; Equity: Included in package; Benefits: Health, dental, vision, mental health, 20 days PTO plus holidays

Skills & Requirements

Must-have

  • 10+ years customer experience project management
  • Omnichannel experience design and implementation
  • Financial forecasting and ROI analysis
  • Cross-functional collaboration with product engineering
  • Customer feedback data analysis and trends

Nice-to-have

  • Executive decision making support
  • Strong problem-solving analytical skills
  • Excellent communication interpersonal skills
  • Project management tools proficiency
  • Customer service orientation

Key Requirements

  • 10+ years experience in customer experience
  • Proven track record of project managing CX initiatives
  • Experience designing omnichannel experiences
  • Understanding of financial concepts and budgeting
  • US location excluding specific restricted states

Work Rights

Not specified

Tailored Resume

Cover Letter