Service Manager

Carl Zeiss Pty Ltd

Taipei, Taiwan
On-site
High quality after-sales service
Technical inquiries and troubleshooting
Instrument installation and maintenance
Carl Zeiss Pty Ltd is seeking a Service Manager for their Taipei office, responsible for providing high-quality after-sales service, technical support, and effective communication with clients. The ideal candidate should possess strong problem-solving abilities, excellent communication skills, and familiarity with optical systems, along with experience in customer service and leadership

Job Summary

  • Provide high quality after-sales service to hospitals and private clinics.
  • Handle technical inquiries, provide instrument installation, maintenance, troubleshooting and repair.
  • Set up and utilize CRM and SAP for MED service team.

Matching Summary

Match Score: 85

Carl Zeiss Pty Ltd is seeking a Service Manager for their Taipei office, responsible for providing high-quality after-sales service, technical support, and effective communication with clients. The ideal candidate should possess strong problem-solving abilities, excellent communication skills, and familiarity with optical systems, along with experience in customer service and leadership.

Skills & Requirements

Must-have

  • high quality after-sales service
  • technical inquiries and troubleshooting
  • instrument installation and maintenance
  • effective internal and external communication
  • handling service quotation and contracts
  • utilize CRM and SAP systems

Nice-to-have

  • proactive attitude and problem solver
  • work under pressure and in a team
  • demonstrated leadership and management skills

Key Requirements

  • Fluent in English
  • Familiar with optical systems
  • Familiar with TCP/IP connection, PC, server, database backup and restore
  • Comprehensive knowledge of Microsoft Windows, Antivirus protection, and other Windows based tools
  • Willingness to travel internationally

Work Rights

Not specified

Tailored Resume

Cover Letter