Own end-to-end delivery of customer experience work stream and have expertise in review validation and moderation, ensuring high quality and timely resolution of user and stakeholder issues
Job Summary
Own end-to-end delivery of customer experience work stream and have expertise in review validation and moderation, ensuring high quality and timely resolution of user and stakeholder issues.
Lead and mentor a team of associates, providing coaching, feedback, and support for continuous development and high performance.
Champion process optimization, best practices for reducing turnaround times (TAT), and metrics-driven improvements to enhance quality and operational efficiency.
Matching Summary
Own end-to-end delivery of customer experience work stream and have expertise in review validation and moderation, ensuring high quality and timely resolution of user and stakeholder issues.
Skills & Requirements
Must-have
Customer experience work stream ownership
Review validation and moderation expertise
Cross-functional team coordination
Stakeholder management and communication
Process optimization and metrics-driven improvements
Escalation management for complex issues
Operational reporting and KPI tracking
Nice-to-have
Creative and charismatic individual
Fast-paced lean startup team
Continuous improvement mindset
Intellectual curiosity and drive
Key Requirements
5+ years of relevant industry experience
Proven team leadership experience
Passion for continuous, metrics-based process and operational improvement
Excellent interpersonal and communication skills
Project management experience
Advanced Microsoft Office skills (Excel, PowerPoint)
Experience managing workload and priorities in a fast-paced, international environment