Salesforce is seeking a Customer Success Manager for the Life Sciences segment, focusing on strengthening customer relationships and optimizing their use of Salesforce's platform. The ideal candidate will have extensive experience in customer success, particularly within SaaS environments, and possess deep knowledge of Salesforce products
Job Summary
This role serves as a trusted advisor for enterprise Life Sciences customers to maximize value from their Salesforce investment.
The position requires orchestrating the Signature Success Plan experience across complex, multi-cloud environments including Agentforce and Data Cloud.
Candidates must possess strong consultative skills to drive business outcomes and manage critical incidents at the C-Level.
Matching Summary
Match Score: 85
Salesforce is seeking a Customer Success Manager for the Life Sciences segment, focusing on strengthening customer relationships and optimizing their use of Salesforce's platform. The ideal candidate will have extensive experience in customer success, particularly within SaaS environments, and possess deep knowledge of Salesforce products.
Salary
Base: $123,100 - $227,000 annually; Location Adjustments: $147,400 - $247,900 in CA/NY/Select Cities; Bonus/Equity: Not specified in base range
Skills & Requirements
Must-have
6+ years Customer Success or SaaS experience
3-4 years deep Salesforce Service Cloud expertise
Enterprise-level customer relationship management
C-Level executive communication skills
Salesforce platform technical knowledge
Nice-to-have
Experience with Agentforce and Data Cloud
Salesforce product certifications
Health Cloud or Life Sciences Cloud knowledge
Multi-org and multi-cloud orchestration experience
Consultative problem-solving abilities
Key Requirements
6+ years relevant industry expertise in Customer Success or Technology Consulting
3-4 years experience with deep Salesforce Service Cloud expertise
Proven track record of influence at an executive level
Knowledge of advanced Service Cloud features like Omni-Channel and Field Service Lightning